Terms of Use and Bookings

Welcome to glasgowsleepclinic.com owned and operated by Primary Medical Limited.


For any enquiries or to book an appointment please e-mail: info@glasgowsleepclinic.com or complete our contact form.

Bookings
When suitable time(s) and date(s) for appointment(s) have been arranged a provisional booking will be made. Confirmation will then be sent via email by Acuity Scheduling.

Payment and Prices
Payment are expected by BACS transfer, or via online link, at least two working days before an appointment takes place. If payment has not been received at least two working before appointment, appointment will be cancelled.

Prices

  • Initial 30 minute appointment is free.

  • Daytime Face-to-face or Virtual appointments:

    • 60-minute appointment £85

    • 45-minute appointment £65

    • 30-minute appointment £45

  • Evening Virtual appointments:

    • 60-minute appointment £100

    • 45-minute appointment £75

    • 30-minute appointment £55

5-10 minutes at the end of the appointment will be used for used for administrative purposes, including making notes about the consultation.

Late attendance and Cancellations
In event of cancellation refund will be in full when notice of cancellation has been made by telephone or email at least 48-hours in advance.

Appointments cancelled with less than 48-hours will only be refunded if the appointment is filled by another client.

Missed appointments, and appointments cancelled with less than 48-hours notice which remain unfilled, will still be charged in full.

If you attend, or join a virtual consultation, late the appointment will still finish at the scheduled time and you will still be charged for the full cost of the consultation.

CBT for insomnia

CBT for insomnia normally takes place over six sessions. Most people with insomnia achieve symptom improvement with CBT-I. We are confident that we can help most clients who undertake CBT for insomnia, however we cannot guarantee success. Payment is still expected in full if symptoms do not improve.

Contraindications and cautions for CBT for insomnia

There are certain medical and mental conditions which would prevent us doing CBT-I. These include:

  • seizures or epilepsy

  • bipolar affective disorder or history of psychosis

  • recurrent suicidal thoughts or previous suicide attempts

  • mental health conditions requiring ongoing treatment by Psychiatry or Community Mental Health team

If you struggle with any of these conditions, or do not complete Initial Questionnaire, Epworth Sleepiness Scale (ESS) and Sleep Disorders Questionnaire prior to Initial Sleep Assessment we can give general sleep advice, rather than any CBT-I tools/techniques.

Excessive Daytime Sleepiness and Driving

People struggling with insomnia do not usually experience excessive daytime sleepiness. If you do struggle with excessive daytime sleepiness we recommend you contact your GP.

Some of the techniques employed in CBT-I may, in the short-term, cause daytime sleepiness. Careful attention must be paid to this if you drive, operate heavy machinery, or perform any other activities which may be dangerous if performed when tired, or at risk of falling asleep. If you ever feel there is any chance you may fall asleep in a situation where it would be dangerous to do so you must stop what you are doing and take a short nap.

During CBT-I we will aim to monitor for excessive daytime sleepiness using Epworth Sleepiness Scale (ESS), or comparing recent daytime symptoms to previous ESS. Nevertheless, it remains your responsibility to ensure you do not drive, or undertake any other activities that may be harmful to yourself or others, when feeling sleepy/at risk of falling asleep. We cannot be present when decisions are made about whether or not to drive. Therefore, please ensure you are aware of the above advice, take into consideration the other circumstance (such as time of day, previous night’s sleep and intercurrent illness) and refer to the following DVLA publications:

https://www.gov.uk/government/publications/tiredness-can-kill-advice-for-drivers
AND https://www.gov.uk/excessive-sleepiness-and-driving.

Sharing information

Any information shared with our clinician is treated as confidential. We will not routinely share any you information with any other parties (even your GP) with a few exceptions listened below. In keeping with General Medical Council (GMC) guidelines confidential information will only be shared when required by law/as part of a legal duty or justified in the public interest.

We will write to your GP to advise them of any consultations:

  • IF you a history of mental health problems which require(d) treatment (unless treatment has been limited to a single antidepressant or talking therapy).

  • IF you request that we do

  • IF it becomes apparent that you may be struggling with another sleep related condition such as Sleep Apnoea, or other medical issues such as pain or urinary symptoms are affecting your sleep. In these instances information will only be shared with your GP with you explicit verbal consent at the time.

At times it may be appropriate for us to correspond with you GP and hospital specialist(s):

  • If your are under Psychiatry or have a history seizure we will need to discuss your case with your consultant (or lead clinician) at certain points in treatment.

Privacy Policy

This privacy policy explains the personal data we collect, store and process, and for what purposes. Your privacy is very important to us and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to the General Data Protection Regulation (GDPR).

Contact details

Telephone: 07777189225
Email: info@glasgowsleepclinic.com

What information I collect, use, and why

We collect or use the following information to provide services to you:
· Name, your contact details, your GPs contact details
· Date of birth
· Health information (including lifestyle, medical, mental health, and sleep history)
· Information about care needs (including disabilities, home conditions, medication and general care provisions)
· Test results - If relevant, and with your permission, we may collect information about you from third parties, for example sleep study or blood test results from your GP or other practitioner
· Payment details (including card or bank information for transfers)
· Records of meetings and decisions (including sleep diaries and brief notes of our sessions)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

My lawful bases for the collection and use of your data

The lawful basis for collecting or using personal information to provide services are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interest – we have the following legitimate interests for collecting a using your personal information.
    - we will collect your name and contact details in order to liaise with you for enquiries and appointments, and to provide a contract between you and us for use of my services.
    - information on your health and care is needed to provide and maintain a personalised service to you.
    - we keep copies of your sleep diaries and brief notes of our therapy sessions for the purpose of assisting our work together. The notes help us to keep track of your sleep and the issues that we are working on, and they are for my use only. The notes do not include any personal details that could be used to identify you.

Where I get personal information from

The majority of personal information will be collected directly from you. In some cases, and only with your permission, we may collect information about you and your sleep from family members, carers, or other health and care providers, for example sleep study or blood test results from your GP or other practitioner.

How I store your personal information

We take the security of your data very seriously. All records stored digitally, file names and folders do NOT include your name or date of birth. Email account is password protected and mobile phones and laptops used to communicate with you are password- and have anti-virus software. Your therapy notes do not include any reference to your name or date of birth. They will refer to your initials +/- date of your first or subsequent appointment(s).

How long is information kept for

Any email correspondence will be deleted within 12 months if it is not necessary to keep it. If an enquiry is made and you decide not to proceed with CBT-I, we ensure that any data your shared is deleted within 12 months. If you would like us to delete this information sooner please let us know.

Your personal details will be kept for 12 months after therapy ends; after which I will only keep a record of your name, date of birth and your client reference code for seven years after therapy ends. Your client reference code corresponds with a client reference code on your therapy notes and therefore enables me to identify your therapy notes if necessary.

Seven years after therapy has ended, all personal information, contracts, and therapy notes will be deleted.

Who we share information with

Rest assured that what is said in our sessions will be kept confidential with the exception of instances outlined above in “Terms of Use and Policies” “Sharing of Information”. In addition, we may discuss work with professional colleagues, without using any identifying information, to uphold high professional standards and share good practice.

Dr Jennings is subject to a common law duty of confidentiality, which prevents the disclosure of personal information without legal justification or authority. However, there are circumstances where relevant information must be shared. These are where:

  • You have provided your consent, for example, for referrals or communication with your GP and other health and care professionals;

  • Dr Jennings, or anyone else working on behalf of Glasgow Sleep clinic, has a legal requirement (including court orders) to collect, share or use the data;

  • on a case-by-case basis, for the benefit of your own wellbeing or in the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

  • in order to maintain high professional standards through peer discussion and the sharing of good practice, Dr Jennings may discuss your case in supervision with professional colleagues. No identifying information will be used in these discussions.

  • if in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

  • if in Scotland – I have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to Glasgow Sleep Clinic using the contact details at the top of this privacy notice.

If you remain unhappy with how I have used your data after raising a complaint with me, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Updated March ‘25